Introduction
Welcome to Cleaning EDGE! These terms and conditions constitute a legally binding agreement between Cleaning EDGE (referred to as "we," "our," or "us") and you, our valued client. Please carefully read and understand these terms and conditions before using our cleaning and related services.
Services Offered
Cleaning EDGE offers a wide range of cleaning services, including but not limited to:
- Residential Cleaning
- Commercial Maintenance
- Post-Construction Cleaning
- Automotive On-Site Detailing
Service Area and Commute Charges
Residential Services & Maintenance Services
We service the London, Lambeth, and Byron area by default, as defined by the LTC (London Transit Commission). For service requests outside this area, commuting charges may apply. The commuting cost is calculated based on distance, time, and crew size, billed at CAD $25 per hour per cleaner and $0.95 per km beyond the closest LTC station. The minimum commuting service is $20. For detailed commuting cost inquiries, please contact us at info@cleaningedge.ca.
Post-Construction & Vehicle Detailing Services
Commute time and distance is calculated as a roundtrip. Our primary service area encompasses a 20-kilometer radius within London, ON. For service requests outside this area, commuting charges may apply, calculated based on distance, time, and crew size, billed at CAD $25 per hour per cleaner and $0.95 per km beyond the initial 20 kilometers.
The minimum commuting service is $20. For detailed commuting cost inquiries, please contact us at info@cleaningedge.ca.
Reservation of Rights
Cleaning EDGE reserves the right to cancel or refuse service at our discretion, prioritizing safety and service quality.
Minimum Booking Service Fee
A minimum booking service fee of $150 applies to all Cleaning EDGE services unless otherwise agreed upon.
Billing and Payment
We utilize trusted billing partners to securely handle payment information. A late payment fee of $75, subject to GST/HST, will be applied for overdue payments. Additionally, overdue payments will incur interest at an annual rate of 30% of the owed amount, accrued on a daily basis.
Cancellation by Client
Cancellation of a scheduled service may result in the waiver of the corresponding booking fee, except in exceptional circumstances. This policy does not apply to recurring accounts unless otherwise agreed upon.
Unsanitary Conditions
Cleaning EDGE may reschedule or cancel services if the service area is found to be unsanitary and poses health risks. To receive service in such areas, please disclose the condition when booking.
Additional Requests
Any additional service requests beyond the initial quote are subject to a charge of $99.99 per worker per hour.
Photography Authorization
Clients grant Cleaning EDGE and its associates permission to take necessary photographs for documentation, security, and marketing purposes.
Liability for Damages
Cleaning EDGE accepts responsibility for damages identified by our staff, with photographic evidence used for documentation. Clients will be promptly notified of any damages that occur during service. Any damage not attributed to Cleaning EDGE will be communicated to the client proactively.
Heavy Furniture and Equipment
We do not handle the movement of heavy furniture or equipment as part of our standard service. Clients are responsible for relocating such items as needed.
Damage Waiver
Certain valuable items may require a damage waiver, which may be requested at any time during the service, including but not limited to electronics, valuables, antiques, chandeliers to name a few examples.
Avoidance of Dangerous Situations
Cleaning EDGE reserves the right to refrain from cleaning situations that may be hazardous or require specialized equipment or expertise.
Recurring Residential Services
We reserve the right to reschedule any service at our discretion. Pre-existing damages are documented through photographs, and we only take responsibility for damages caused by our cleaners during service. We reserve the right to refuse service when the area is unsafe, health hazards are present, or there is violent or rude behavior toward our employees. We reserve the right to change assigned cleaners at our discretion. We are not responsible for damage and wear to equipment provided by the client.
Automotive Detailing Services
For Interior Detailing and Precision Services:
We reserve the right to reschedule due to lack of space to safely perform the service or adverse weather.
Pre-existing damages are documented through photographs.
Cleaning EDGE is insured and bonded for driving client vehicles.
For Exterior Detailing and Precision Services:
Services are conducted at suitable facilities with proper wastewater disposal.
Clients are responsible for ensuring their vehicle has a minimum of 1/4 tank of gas, is in drivable condition, and possesses up-to-date documentation.
Post-Construction Cleaning
For post-construction cleaning services:
- The scope of services will be explained by the client.
- Client responsibilities for site preparation will be specified.
- Delays related to construction completion will be addressed.
- Safety considerations will be highlighted.
- Handling hazardous materials is not within our scope.
- The inspection and walkthrough process will be described.
- Additional costs and payment terms will be detailed.
- The client's right to inspection and acceptance will be provided.
- Any warranty or guarantee specific to post-construction cleaning services will be disclosed.
- Site access and environmental considerations will be addressed.
- Use of subcontractors, if applicable, will be disclosed.
Privacy Policy
Our Privacy Policy outlines how we handle client information and prioritize data protection, emphasizing our commitment to safeguarding your privacy.
Confidentiality
We uphold the confidentiality of all service-related matters as required by the client and the law.
Employee Screening and Training
Our staff undergo rigorous vetting, background checks, and comprehensive training in accordance with Cleaning EDGE's cleaning and safety procedures, ensuring the highest service standards.
Quality Assurance
We are dedicated to delivering the best possible service, always striving for excellence in the services we provide, and offering you a helpful and amicable experience.
Pets
Pets must be safely secured in appropriate areas to prevent any disturbances during service provision.
Our Promise to You
Our commitment is to excel in the services we provide. If, for any reason, you are unsatisfied with our services, please contact us at complaints@cleaningedge.ca so we can promptly address any concerns.
Insurance and Bonding
All our services are fully insured and bonded for your peace of mind.
Termination of Services
Either party may terminate recurrent services by providing a 60-day written notice through any authorized channel. If a client terminates services within the 60-day notice period, any outstanding funds for that period will be due.
Late Arrivals
While we aim to be punctual, unforeseen delays may occur. In the event of a late arrival, service start and end times will be adjusted to ensure the full duration of service is completed. We reserve the right to assign additional employees to ensure the completion of services, even in cases of late arrival.
Client Responsibility for Access
Clients are responsible for ensuring access and compliance with our services, unless otherwise agreed upon in advance.
Environmental Responsibility
We are committed to environmental responsibility, minimizing waste, and ensuring proper garbage disposal.
Severability
If any part of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect.
Governing Law
These terms and conditions are governed by the laws of the province of Ontario, and any disputes will be resolved in accordance with these laws.
Entire Agreement
These terms and conditions constitute the entire agreement between Cleaning EDGE and the client, superseding all previous negotiations, discussions, or agreements, whether written or oral.
Client Acknowledgment and Agreement
Clients must acknowledge and agree to these terms before services are provided.
Contact Information
For any inquiries or assistance, please contact us at info@cleaningedge.ca.
Client Feedback
We welcome and encourage clients to provide feedback on their experiences with our services. Your input helps us continually improve our offerings.Thank you for choosing Cleaning EDGE! We are eager to serve you and provide the highest level of cleaning and related services.
Last updated: August 13th, 2024
